Technical Customer Care Representatives
Job Summary:
We are seeking qualified people to create a memorable experience for our customers by answering their calls in an efficient, courteous, and accurate manner while meeting compliance requirements.
Duties and Responsibilities:
•Gathers information, researches/resolves inquiries and logs customer calls
•Troubleshoot/provide technical assistance to clients
•Communicates appropriate options for resolution in a timely manner
•Informs customers about services available and assesses customer needs
•Provides functional guidance, training and assistance to lower level staff
•Provides assistance, training and troubleshooting support to lower level staff
•Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems
•Prepares standard reports to track workload, response time and quality of input
Ideal candidate should possess the following:
•At least 4 CXC subjects including English
•Computer literate with excellent keyboarding skills
•Basic knowledge of Windows and Internet explorer
•Proficient in Word and excel
•At least 6 months experience in current position
•Flexibility to work any shift within a 24 hour period including weekends and holidays
•Excellent customer service and communication skills (verbal & written)
•Excellent Reading and Comprehension skills
•Excellent listening skills
•Excellent time management and prioritization skills
•Strong interpersonal skills at both an individual and team level
•Ability to handle multiple tasks, details and interruptions
•Adaptable to manage change while maintaining a positive attitude
•Effective research skills and attention to detail
Interested Applicants Apply online Subject: Technical CSR Kingston
INTERESTED APPLICANTS MUST PRESENT:
A valid Photo ID; TRN; NIS; Birth Certificate; Passport Photo; Original Proof of Qualifications; subjected to Clean Police Record completed less than 6 months.
http://www.caribbeanjobs.com/Technical-Customer-Care-Representatives-Job-51928.aspx
We are seeking qualified people to create a memorable experience for our customers by answering their calls in an efficient, courteous, and accurate manner while meeting compliance requirements.
Duties and Responsibilities:
•Gathers information, researches/resolves inquiries and logs customer calls
•Troubleshoot/provide technical assistance to clients
•Communicates appropriate options for resolution in a timely manner
•Informs customers about services available and assesses customer needs
•Provides functional guidance, training and assistance to lower level staff
•Provides assistance, training and troubleshooting support to lower level staff
•Schedules work to ensures accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems
•Prepares standard reports to track workload, response time and quality of input
Ideal candidate should possess the following:
•At least 4 CXC subjects including English
•Computer literate with excellent keyboarding skills
•Basic knowledge of Windows and Internet explorer
•Proficient in Word and excel
•At least 6 months experience in current position
•Flexibility to work any shift within a 24 hour period including weekends and holidays
•Excellent customer service and communication skills (verbal & written)
•Excellent Reading and Comprehension skills
•Excellent listening skills
•Excellent time management and prioritization skills
•Strong interpersonal skills at both an individual and team level
•Ability to handle multiple tasks, details and interruptions
•Adaptable to manage change while maintaining a positive attitude
•Effective research skills and attention to detail
Interested Applicants Apply online Subject: Technical CSR Kingston
INTERESTED APPLICANTS MUST PRESENT:
A valid Photo ID; TRN; NIS; Birth Certificate; Passport Photo; Original Proof of Qualifications; subjected to Clean Police Record completed less than 6 months.
http://www.caribbeanjobs.com/Technical-Customer-Care-Representatives-Job-51928.aspx
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